Refund Policy
Last updated: July 29, 2025
At WellWish.online (“we”, “our”, or “us”), we strive to ensure your satisfaction with our services available at https://wellwish.online (“Site”). This Refund Policy outlines the terms and conditions under which refunds may be requested for purchases made through the Site. By making a purchase or subscribing to our services, you agree to this Refund Policy.
1. Eligibility for Refunds
We offer refunds under specific circumstances, depending on the type of service or product purchased. To be eligible for a refund, you must meet the following conditions:
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Request Within Timeframe: Refund requests must be submitted within 14 days of the purchase or subscription start date, unless otherwise specified.
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Valid Reason: Refunds may be granted for issues such as technical failures of the Site that prevent access to purchased services, or if the service does not meet the description provided at the time of purchase.
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Account Status: Your account must be in good standing, with no violations of our Terms of Service.
2. Non-Refundable Items
Certain products or services are non-refundable, including but not limited to:
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Services fully consumed or accessed (e.g., completed wellness programs or downloaded digital content).
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Promotional or discounted services explicitly marked as non-refundable at the time of purchase.
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Fees associated with third-party services (e.g., payment processing fees).
3. Refund Process
To request a refund, follow these steps:
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Contact Us: Submit your refund request via email to info@wellwish.online, including your name, email address associated with your account, order details, and reason for the refund.
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Review: We will review your request within 7 business days and may contact you for additional information.
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Processing: If approved, the refund will be processed to your original payment method within 14 business days. Processing times may vary depending on your payment provider.
4. Subscription Cancellations
For subscription-based services:
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You may cancel your subscription at any time through your account settings on the Site or by contacting us at info@wellwish.online.
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Upon cancellation, you will retain access to the service until the end of the current billing period. No pro-rata refunds will be issued for partial billing periods unless required by law.
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Refunds for subscriptions are subject to the eligibility criteria in Section 1.
5. Exceptions
We may offer refunds outside the standard policy in exceptional circumstances, such as:
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Significant service disruptions beyond our control.
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Legal requirements in your jurisdiction that mandate specific refund rights.
To discuss exceptions, please contact us at info@wellwish.online.
6. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of the Site or services after such changes constitutes your acceptance of the updated Refund Policy.
7. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:
Email: info@wellwish.online
