Refund Policy
Last updated: September 10, 2025
At WellWish.online, we strive to ensure you are satisfied with our AI-powered greeting card creation services. This page describes the conditions under which you may request a refund for purchases or subscriptions made on the https://wellwish.online (“Site”). By making a purchase or subscribing, you agree to this Refund Policy.
1. Conditions for Refund
We provide refunds only in the following cases:
- Technical failures: If a card was not generated due to an error on our Site (e.g., server or AI failure).
- Submission deadline: A refund request must be submitted within 14 days of the purchase date or the start of the subscription.
- Account status: Your account must not be in violation of our Terms of Use.
Refunds are not provided if you are dissatisfied with the quality or content of a card, as all images are AI-generated and may vary. All cards are labeled as “AI-generated” in accordance with EU legislation.
2. Right of Withdrawal for EU Users
If you are located in the European Union, you have the right to cancel a purchase or subscription within 14 days of payment under EU Directive 2011/83/EU. However, you lose this right if:
- For a one-time purchase: you confirmed your consent to start generating the card via a checkbox before payment: “I confirm my consent to start generating the image and waive my right of withdrawal within 14 days in accordance with EU Directive 2011/83/EU.”
- For a subscription: you confirmed your consent to activate the subscription (access to card creation) via a checkbox before purchase: “I confirm my consent to activate the subscription and waive my right of withdrawal within 14 days in accordance with EU Directive 2011/83/EU.”
3. Non-Refundable Items
We do not provide refunds for:
- Completed and downloaded cards.
- Promotional or discounted purchases marked as non-refundable.
- Fees related to payment processing.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us: Write to info@wellwish.online including:
- Your name and the email associated with your account.
- The order number or purchase date.
- The reason for the refund (e.g., description of the technical issue).
- Screenshots or other evidence, if applicable.
- Review: We will respond within 7 business days and may request additional information.
- Processing: If the refund is approved, the funds will be returned to your payment method within 14 business days. The speed of crediting depends on your bank.
5. Subscription Cancellation
- You may cancel your subscription at any time through your account settings on the Site or by writing to info@wellwish.online.
- After cancellation, you will retain access until the end of the current paid period. Refunds for unused periods are not provided unless required by law.
- Refunds for subscriptions are subject to the conditions outlined in section 1.
6. Exceptions
We may consider refunds in exceptional cases, such as:
- Significant disruptions in the Site’s operation beyond our control.
- Legal requirements in your country that grant additional refund rights.
For discussion, please write to info@wellwish.online.
7. Changes to the Refund Policy
We may update this Policy by changing the “Last updated” date at the top. By continuing to use the Site, you agree to the updated Policy.
8. Contact Us
For questions about refunds or other issues, please write to:
Email: info@wellwish.online
